leaf HOSPITALITY is proud to announce that it has been recognised by VenueVerdict Ipsos in the UK as the No.1 Small Group for Mystery Shopping & Enquiry Handling in the 2025 full-year awards.
The award recognises consistently high standards in enquiry handling and customer experience across the Group’s portfolio, reflecting the professionalism, responsiveness and care delivered by teams throughout the business.
Based entirely on real performance data and genuine customer feedback, the VenueVerdict Awards celebrate hospitality businesses that continue to set the benchmark for service excellence across the industry.
This achievement is a testament to the dedication of the leaf HOSPITALITY teams, whose commitment to delivering exceptional guest experiences from the very first interaction continues to build trust, strengthen relationships and support commercial success.
The following properties were recognised as part of the achievement:
We are incredibly proud of our teams for this achievement. Consistently delivering exceptional enquiry handling requires professionalism, attention to detail and a genuine commitment to service excellence. This recognition reflects the passion and dedication our teams bring every day.
